Lending a helping hand
Service and Support
When you need support, we are here to help
Service & Support
If you have any questions about your lifting equipment or would like to know more about preventive maintenance, please contact our support team at support@pronomic.com.
Require service and support
Before we start supporting you, we like to receive the following information:
- Company name and address
- Contact person, phone number, e-mail address
- Serial number on the product
- Error description
- If the matter concerns a warranty repair, including information when the product was delivered to you
- If you would like a quotation prior to any service, maintenance, or repair job
If you are instructed to return the product, Pronomic will conduct a basic service according to valid price lists (except in warranty repair issues) and send a document which you need to attach to the product. Remember to include accessories like battery charger, remote control, etc. with the delivery.
Return address: Pronomic AB, Bäckvägen 18, SE-192 54 Sollentuna, SWEDEN.
Send us a message regarding your service and support needs
