Flexible and adapted support

Support

If you have any questions about your lifting trolley or would like to know more about preventive maintenance, contact our support.

Contact us

If your lifting trolley is not working, we start by jointly assessing the scope of your problem. We then determine whether the lifting trolley, tool or the entire solution should be sent to us for service. In some cases, we can send you a spare part with installation instructions.

Before we start supporting you we like to receive the following information:

• Company name and the return address.
• Contact person, phone number, e-mail address.
• Serial number on the product.
• Error Description
• Please state if the matter concerns a warranty repair, also include information when the product was delivered to you.
• if you would like to receive a price quote before we start to work on a service, maintenance or repair jobs, or i.

You can also mail the information to us.

If you are instructed to return the product, Pronomic will make a basic service according to valid pricelist (except in warranty repair issues) and send a document which you need to attach to the product. PLEASE dont forget to add accessories like battery charger, remote control etc, to the delivery.

Return adress: Pronomic AB, Bäckvägen 18, SE-192 54 Sollentuna, SWEDEN.

Manuals can be found below, for other languages ​​you will find these on our French, German and Swedish pages.

Contact information

Open: Weekdays 08:00 – 16:00
Telephone: +46 8 – 544 706 60
Email: support@pronomic.se

Personal data policy

When you contact our support, we need to save your personal data. Read details of how we work \with our Personal Data Policy – click here.